Interestingly, the top four messenger apps (WhatsApp, Messenger, WeChat and Viber) have surpassed usage of the top four social media networks (Facebook, Twitter, Instagram and LinkedIn) so these platforms are hugely popular and worthy of exploration and experimentation for your business.
At their core, Messenger apps are conversational platforms so they’ll become extremely important for interacting with clients and prospects.
It’s also where people will purchase, in fact they already are, e-commerce is already emerging through Facebook Messenger, and other apps, giving people greater access and ease of finding and paying for what they want and need.